Duties and Responsibility

1.Ensure uptime of platforms at client location,
2. Trouble shoot issues raised – Ensure resolution within SLA (Our
Platform is based on technologies such as Java, MySQL,
Tomcat)
3. Maintain & monitor SLA and follow escalation process in case of
SLA violation
4. Maintain constant and comprehensive reporting and updation
with both clients and our HO
5. Regular follow up on all escalated issues until resolution from
respective stakeholders
Handle customer relations in a professional manner, Ensure Client
satisfaction in terms of tech support and well as business support.

Candidate should have server knowledge

Excellent communication skill (Oral/written)
• Knowledge about computers, networks, databases, webservers
• Should have experience in software incident support
• Highly Process Oriented
• Follow escalation matrix to ensue SLA delivery
• Self-motivated individual

Job Location: Mumbai
Experience (Years): 1-3 Years
Sub Location: Chembur East

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