1.Ensure uptime of platforms at client location,
2. Trouble shoot issues raised – Ensure resolution within SLA (Our
Platform is based on technologies such as Java, MySQL,
Tomcat)
3. Maintain & monitor SLA and follow escalation process in case of
SLA violation
4. Maintain constant and comprehensive reporting and updation
with both clients and our HO
5. Regular follow up on all escalated issues until resolution from
respective stakeholders
Handle customer relations in a professional manner, Ensure Client
satisfaction in terms of tech support and well as business support.
Looking for immediate joiner.  Notice period should be 15 days.

Excellent communication skill (Oral/written)
• Knowledge about computers, networks, databases, webservers
• Should have experience in software incident support
• Highly Process Oriented
• Follow escalation matrix to ensure SLA delivery
• Self-motivated individual

Do not consider candidates from Desktop Support. Candidate should have server knowledge.

Min 1 year experience in customer/application/helpdesk support

Male candidates only.

Base Location-Chembur,should be willing to travel anywhere in Mumbai at Client Site.Please mention candidate’s current in hand and expected in hand CTC in comment

Do not consider candidates expectation more than 30% hike on current CTC

Shift is rotational

Job Location: Mumbai
Experience (Years): 1-3 Years

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