Roles & Responsibilities:-
Perform data mining and data analysis of received data from various sources and systems into a presentable form.
Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions
To be able to provide view & support clients as required in areas like Productivity, Cost Reduction and Data-driven analytics, etc.
In terms of project management, he/ she will estimate work effort, will participate in the delineation of client tasks and will ensure quality delivery.
Tracking agent wise, TL wise and campaign wise performance, attendance.
Compiling daily/weekly/monthly reports and sending it to Clients/Operations.
Modify the MIS and applications as per needs.
Present Sales & MIS reports and realistic forecasts to the management team.
Co-coordinating with Cross-functional teams in getting the required Data Understanding reporting requirement and preparation reports.
Ability to innovate using statistical techniques and advise the client on newer analytical methodologies/solutions etc.
Assist the MIS team initiatives on creating new tools, process improvement initiatives, and execution of ideas at an organizational level.
Required Profile Qualification and Skills:-
Only Graduate Candidates can apply.
Relevant 3-5 Years of experience.
Candidate should be excellent with Database management and should have worked extensively on Excel and other data visualization tools.
Strong analytical, conceptual and problem-solving abilities.
Should be very strong in Advance MS Excel, SQL, and MS Access.
Excellent organizational and prioritization skills with strong attention to detail and ability to meet deadlines.
Preferably from Telecom & BPO Background.
Experience in advanced analytics with exposure to Operational/BPO/Telecom analytics on the large database.
Good business acumen.
Good project management, presentation and communication skills.
Exposure to techniques like forecasting, predictive techniques, classification techniques and segmentation highly desirable.