Primary Responsibilities:

Responsible for the functional design, technical design, implementation and support of managed CRM Platforms.
Involved in technical design discussions, which can include web front end design and development.
Work with clients and operations to define requirements for business functions, profiles, workspaces, and new CRM functionalities
Work with clients and operations to define requirements for business functions, profiles, workspaces, and new CRM functionalities.
Provide Administrative support, which can include user provisioning and de-provisioning, training to Sales staff and trainers.
Develop operational reports and dashboards.
Included on the team On-Call rotation for outages involving production applications.
Ensures all Teleperformance policies and procedures are adhered to including but not limited to: Security, HR, Operations, etc. Any infractions of any of these corporate policies are communicated to the proper Teleperformance Management.

Qualifications:

The candidate must have good problem-solving skills, and the eagerness to learn new technologies.
Excellent Verbal and Written communication, Active Listening, and Interpersonal skills.
A self-driven individual who is able to complete tasks with little supervision.
Ability to work under stress and meet deadlines.
Thrive as a team player in a fast-paced, high energy environment.
Flexible to accommodate after hours of tasks when needed.
Knowledge of HTML, CSS, and JavaScript is a must.
3+ years of implementation and support experience with (RightNow) Oracle Service Cloud.
Extensive working experience in Agent Desktop, Workspaces & Workflows, Agent Scripting, Knowledge Management, Rules, UI customization, custom process models, custom fields, etc.
Experience in Oracle Service Cloud core modules like Incident Management, Chat, Knowledge.

Highly Desired:

Job Location: Delhi

Experience (Years): 3-8 Years

CRM Administrator – Delhi

Apply for this position