Primary Responsibilities:

  • Responsible for the functional design, technical design, implementation and support of managed CRM Platforms.
  • Involved in technical design discussions, which can include web front end design and development.
  • Work with clients and operations to define requirements for business functions, profiles, workspaces, and new CRM functionalities
  • Work with clients and operations to define requirements for business functions, profiles, workspaces, and new CRM functionalities.
  • Provide Administrative support, which can include user provisioning and de-provisioning, training to Sales staff and trainers.
  • Develop operational reports and dashboards.
  • Included on the team On-Call rotation for outages involving production applications.
  • Ensures all Teleperformance policies and procedures are adhered to including but not limited to: Security, HR, Operations, etc. Any infractions of any of these corporate policies are communicated to the proper Teleperformance Management.

Qualifications:

  • The candidate must have good problem-solving skills, and the eagerness to learn new technologies.
  • Excellent Verbal and Written communication, Active Listening, and Interpersonal skills.
  • A self-driven individual who is able to complete tasks with little supervision.
  • Ability to work under stress and meet deadlines.
  • Thrive as a team player in a fast-paced, high energy environment.
  • Flexible to accommodate after hours of tasks when needed.
  • Knowledge of HTML, CSS, and JavaScript is a must.
  • 3+ years of implementation and support experience with (RightNow) Oracle Service Cloud.
  • Extensive working experience in Agent Desktop, Workspaces & Workflows, Agent Scripting, Knowledge Management, Rules, UI customization, custom process models, custom fields, etc.
  • Experience in Oracle Service Cloud core modules like Incident Management, Chat, Knowledge.

Highly Desired:

  • Oracle service Cloud Trained
  • Experience with administrating and implementing CRM Solutions
  • Knowledge of PHP, SQL
  • Understanding of JavaScript Libraries like YUI.
Job Location: Delhi
Experience (Years): 3-8 Years

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