The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client-specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.

Responsibilities

·       Acquire process knowledge from SME (Internal/Client) & be process certified.

·       Participate and successfully complete role-related training programs.

·       Responsible for appropriately managing assigned tasks

·       Responsible for processing transactions of low complexity.

·       Ensure consistent productivity & accuracy as per team requirements.

·       Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments

·       Provide prompt responses to queries from Internal or External stakeholders

·       Follow Data Privacy and Code of Conduct standards

·       Ensure compliance to Time Recording guidelines

·       Adherence to floor policies, team schedule, and leave plans.

Education & Skills

·       Bachelor’s Degree (preferably Commerce/Accounting)·       Work experience of 0-24 months·       Good written & verbal (English) communication skills·       Working knowledge of computer applications including Excel & Word ·      Typing speed of minimum 25 wpm and 90% Work Conditions ·       Flexibility to work 24*7 shift timings·       Occasional extended work hours to meet business needs·       Mobility across client teams·       Willingness to sign a service agreement at joining and before every overseas travel/assignment/ training