Responsibilities

  1. Attending incoming customer calls, to solve existing/prospective customer queries.
  2. Ensure follow up text messages are sent to the customers.
  3. Follow up with customers on status of suggestions made to them.
  4. Influence current/prospective customers to retain/buy services by giving reference information as per given script.
  5. Convert leads into bookings.
  6. Call appropriate databases to appraise about upcoming events.
  7. Document transactions through proper log of all calls through internal call management system.

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
Job Location: Mumbai
Experience (Years): 1-2 Years
Sub Location: Vile Parle (E)

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