- Attending incoming customer calls, to solve existing/prospective customer queries.
- Ensure follow up text messages are sent to the customers.
- Follow up with customers on status of suggestions made to them.
- Influence current/prospective customers to retain/buy services by giving reference information as per given script.
- Convert leads into bookings.
- Call appropriate databases to appraise about upcoming events.
- Document transactions through proper log of all calls through internal call management system.
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively