• Research, analyse and resolve customer issues in an accurate and timely manner by using appropriate resources to assess situations and create resolutions, while maintaining ownership of the issue.
  • Research and analyse data from various sources and tools
  • Flexible approach to ensure established service levels are achieved at all times
  • Must maintain up-to-date Customer Support Agent skill set
  • Must have proficiency of payment processing and reconciliation systems and tools
  • Must maintain confidentiality
  • Other duties and projects as assigned
  • Customer-centric attributes and E-commerce-focused with the ability to work effectively and professionally.
  • Ability to perform work activities requiring negotiating, instructing, persuading or speaking with the customers over call, Social media or e-mail.
  • Intermediate analysis skills to include skill in situational analysis and risk mitigation. Demonstrate strong research skills in all lines of business.
  • Track record of exhibiting good judgment and common sense. Skilled in fair and impartial judgment.
  • Strong verbal and written communication skills to assess customer needs and adjust communication style accordingly.
  • Excellent interpersonal skills with ability to positively influence others.
  • Strong technical skills and computer knowledge, including all Microsoft Office programs.
  • Ability to effectively multi-task and follow-through in a timely manner
  • Ability to adapt well to change
  • Ability to understand and empathise customer issues, and provide accurate answers in response.

Required Experience and Education

• A Bachelor’s degree and 2-5 years professional experience in Customer Service. Exposure to E-commerce is preferred.

Candidates from companies like Myntra, Jabong, Flipkart, Amazon, Snapdeal, LimeRoad, PayTM are preferred

Job Location: Gurgaon
Experience (Years): 2-5 Years
Sub Location: Sector 39

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