Manage, prioritize and respond to incoming customer communications via email & chat (maybe phone in the future)- Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions, money issues, edge case scenarios etc.- Identify and flag any trends that may be building up in the incoming communication so as to anticipate issues and crush the underlying cause
– Identify gaps in our knowledge center and recommend fills to bridge the gap
– Work closely with the product team with inputs on shaping world-class efficient processes for our happiness team
– Be a powerhouse of all the knowledge of the platform and the cryptocurrency world
Experience:– We’re looking for champions with at least 2 years of experience in a similar customer support / technical support role. Experience in supporting financial services is a bonus, but don’t let that stop you from applying.
You’ll be a good fit if:
– You enjoy solving problems and thrive off helping users (By far the most important qualities in you)
– You have excellent written and spoken English skills- You’re somewhat familiar with the blockchain/crypto world and now have a fire in your belly to become a guru at crypto and blockchain knowledge (and more importantly the excitement to share that knowledge)
– You believe in the future of the blockchain and cryptocurrency
– You care deeply, genuinely and passionately about customer support as a career
– You are calm, patient and focus on the problem at hand and not the underlying emotions- You possess the ability to explain solutions in an easy to understand, concise and pleasing language
– You are obsessed with getting to Inbox Zero- You are self-driven, independent, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details
– You don’t get overwhelmed easily and don’t let stuff slip through the cracks.
– You can turn upset users into evangelists and loyalists!
– You are persistent and never ever ever give up on a user
– You operate at lightning speed (like XRP :P)
What’s in it for you:– You’ll be part of one of the first teams in India that’s working in the Blockchain and Cryptocurrency space (Imagine the experience that comes with it. We’re going to be part of an open world revolution)
– You’ll be part of a young team that truly cares about kickass support
– You get the flexibility of working remotely on Weekends and switching your week cycles!
– Good pay, Amazing workspace, medical insurance (India), great perks, a kickass office and a hell lot of amazing pictures
Should have 1-3 years of experience in an email supportrole.
It’s email support and hands-on.
Domain knowledge (crypto, blockchain) is preferred, not mandatory.
Someone who can join asap.