Roles and Responsibilities:

  • Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, Snapchat and twitter.
  • Connect with the customers through call / E-Mail / Social platforms to provide the best possible
  • Understand the customer grievances and provide appropriate resolution.
  • Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
  • Take a customer focused approach to handling complaints and escalations.
  • Strong follow-up required on all the assigned cases.
  • Provide resolution within the framed timelines.
  • Ensure that all written communication is carried out as per the customer care procedures


  • Minimum 1.5 years of Escalation handling experience on the Social Media Platform like facebook, Instagram, Twitter etc. 
  • Experience in Customer Centric approach
  • Excellent written communication skills
  • Able to work under pressure

Need candidates who are from E-commerce 

Should have prior handled Escalations  on Social Media Platforms like Facebook, Twitter, Instagram etc

Well versed with Social Platforms. 

Job Location: Mumbai
Experience (Years): 1.5 - 2.5 Years

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