Roles and Responsibilities:
- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, Snapchat and twitter.
- Connect with the customers through call / E-Mail / Social platforms to provide the best possible
- Understand the customer grievances and provide appropriate resolution.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer focused approach to handling complaints and escalations.
- Strong follow-up required on all the assigned cases.
- Provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures
- Minimum 1.5 years of Escalation handling experience on the Social Media Platform like facebook, Instagram, Twitter etc.
- Experience in Customer Centric approach
- Excellent written communication skills
- Able to work under pressure
Need candidates who are from E-commerce
Should have prior handled Escalations on Social Media Platforms like Facebook, Twitter, Instagram etc
Well versed with Social Platforms.