· Addressing queries from our international client base on all of our products (i.e. CFD, Spread bet, Share dealing etc.) and multiple trading platforms.

· Providing front line support across written channels like emails, web chats and social media platforms.

· Investigate trade related queries from rejected orders, trading related charges and stops & limits execution. 

· Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts into IG.

· Provide first line technical support for IT related issues both for our platform and charts.

· Interact with our non-client facing departments in order to resolve client queries and provide accurate service.

Note – Candidates must have N2 or N3 Certification in Japanese language.