- An analytical mindset with a practical approach to problem-solving.
- In-depth knowledge of the latest fintech and collections and risk management tools and frameworks
- Experience of designing and establishing new collections processes
- Strong management skills
- A hard-working, humble disposition – we are looking for doers who think, and thinkers who do.
- Enjoys hands-on, day-to-day work while having a bigger picture view of the goals to accomplish.
- An enthusiastic teammate with a demonstrated commitment to creating a positive work environment.
- Strong sense of ethics and integrity.
- Desire to make a strong impact on the lives of millions through their work
- Prior experience in fin-tech collections is strongly valued.
- Setting up efficient collections system modules to manage the credit function
- Develop a robust operational risk/controls framework for credit collections, RCSA and QC;
- Engage in development, implementation, review, and monitoring of various credit programs and providing training and coaching to continuously upgrade the competency of the team members across levels.
- Formulating & implementing strategies for improvements of collect inflows and reduction in bad debts
- Working with outsourced collections agencies
- Give pertinent data-backed feedback to the credit team to help improve the credit model to suit the market risk.
- Develop effective customer communication strategies
- Manage and increase collection efficiency
- Lead Monthly Risk reviews with Senior Management addressing collections efficiency metrics
- Monitor bucket flow targets and prevention on loss provisioning
Job Location: Gurgaon
Experience (Years): 5-10 Years