Job Description:

• Interacting with clients of various portfolios via e-mail, phone and on-site visits- as well as maintain client relationships
• Responding to questions about our services, results and provide additional specialized services upon request
• Manage time and work flow and create effective client meeting plans
• Ensure management of clients, maintaining a long term relationship with clients and maximizing sales opportunities
• Obtain and process all client information and transactions
• Answer client questions or concerns in a timely, informative, and professional manner
• Enhance and improve the rapid resolution of client issues and requests
• Responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell
• Responsible for being a reliable point of contact for each customer that is required to establish a strong business relationship
• Penetrate all targeted key accounts and originate upselling opportunities for the company’s products and services
• Ensure systematic follow-up with the clients to take the sales pitch to time-bound closure
• Responsible for being an interface between the client and internal support teams to ensure that the client receives the best possible service from the company
• Closely monitoring of Work in progress and customer complaints
• Ensure High Class Service delivery to identify key clients
• Responsible for key client retention, per key client revenue optimization & renewals

Qualifications and Prior Work Experience

• Graduate or post graduate in any discipline
• Experience of at least 2 years into client servicing with proven track record  

• Must be passionate to work for Urban-Rural Development
• Must have exposure of working in a distributed setup

• Industry: Education/Teaching/Training; Recruitment/Staffing