Job Description:

  • Interacting with clients of various portfolios via e-mail, phone and on-site visits- as well as maintain client relationships
  • Responding to questions about our services, results and provide additional specialized services upon request
  • Manage time and work flow and create effective client meeting plans
  • Ensure management of clients, maintaining a long term relationship with clients and maximizing sales opportunities
  • Obtain and process all client information and transactions
  • Answer client questions or concerns in a timely, informative, and professional manner
  • Enhance and improve the rapid resolution of client issues and requests
  • Responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell
  • Responsible for being a reliable point of contact for each customer that is required to establish a strong business relationship
  • Penetrate all targeted key accounts and originate upselling opportunities for the company’s products and services
  • Ensure systematic follow-up with the clients to take the sales pitch to time-bound closure
  • Responsible for being an interface between the client and internal support teams to ensure that the client receives the best possible service from the company
  • Closely monitoring of Work in progress and customer complaints
  • Ensure High Class Service delivery to identify key clients
  • Responsible for key client retention, per key client revenue optimization & renewals

Qualifications and Prior Work Experience

  • Graduate or post graduate in any discipline
  • Experience of at least 2 years into client servicing with proven track record  
  • Must be passionate to work for Urban-Rural Development
  • Must have exposure of working in a distributed setup
  • Industry: Education/Teaching/Training; Recruitment/Staffing
Job Location: Mumbai
Experience (Years): 3-5 Years

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