Job Description

• Ensure Quality Counselling during training and post placement of Students.
• Manage a team of 10+ counsellors and ensure high quality counselling
• Ensure the Daily state – wise targets of calling the students are met
• Solve the queries of the Students and the Counselling staff
• Assist the counsellors/staff with the assessment and training
• Coordinate with the counsellors and act as the central point of contact for the rest of the organization – operations, partner servicing, Technology etc.
• Carry out Performance Reviews for the counselling staff
• Responsible for Team Management and Retention
• Set up and maintain appropriate record keeping systems in line with data protection requirements and policies
• Prepare monthly reports on various quality parameters of counselling
• Manage Alumni meets across various cities PAN India
• Establishing a relationship of trust and respect with Staff and Students
• Should have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements

Competencies

• Excellent interpersonal skills, team working and team management skills
• Excellent listening skills and the ability to communicate effectively to a variety of audiences
• Strong English written and verbal communication skills. Knowledge of Hindi and multiple regional languages will be plus
• Good IT/Knowledge of Computer Software, such as Excel and PPT
• Monitoring skills and ability to interpret data to produce reports