ABOUT THE ROLE
As a mentor, you’ll schedule and conduct structured counseling sessions with students to understand their learning needs. You’ll prospect, retain, build, and strengthen the customer base by being accountable for the renewal of its subscription. To do so, you’ll ensure that you’re there for the customer every step of the way, which includes understanding their queries and coordinating cross-functionally to get them resolved. You’ll be responsible for organizing seminars, workshops along with other business development activities.
WHY SHOULD YOU JOIN
Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
Perks and bonuses: We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
Custodian of a bright future: Create the right educational path for students. Help them overcome their obstacles to learning.
As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
HOW YOU’LL RAMP
In First Week…
Understand the journey, mission, values, future outlook, and footprint across India.
Spend time with the HR, Talent Acquisition, Marketing, Product, and Sales teams to get up-to-speed on the company’s offering, its competition, and future outlook.
By Day 30…
Carry out at least 4-5 counseling sessions/day with students and their parents at their homes.
Become an expert at understanding students’ experience and ensure that they are happy with their personalized learning experience.
By Day 90…
Manage a portfolio of a large number of students. Watch the revenue you bring in to make a widespread impact on the business.
Coach and mentor your new team members and help them get up-to-speed and its counseling process.
Dig deeper and pick a project that matters and its success. By doing so, you’ll be solving problems on a pan-India level.
MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
2 – 5 years of Business to Consumer (B2C) sales or retention experience is preferable. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes is a big plus.
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
Integrity: As a mentor, we entrust you with our customers and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
Empathy: Ability to approach any situation with patience and natural empathy.
Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Communication: Excellent communication skills in English and/or the regional language.
Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
Experience in the B2C industry.
Telesales/ Inside sales and field sales experience is mandatory.
Per day 4 video demonstration calls in lockdown.
Immediate joiners preferred. The maximum notice period acceptable is 10-15 days.
Good communication in English and a local language.
Average selling price >= 20k per month.
Tuesday fixed weekly off, 6 days working. (Weekends working)