Medical dashboard monitoring and providing actionable insight to TLs/Manager
● Chat/Call with the users
● Help user in placing an order by using of different internal tools, coordinating with Tech
Support, Customer Success and Product teams
● To resolve the user side or vendor side queries over call/message
● To monitor TAT to first chat and give resolution to user
● To help improve process quality by giving feedback by doing chat/call audits
● Having product/app understanding and helping the users as well with that
● Ensure that all the related notes/ call comments are properly documented and
suitable information is provided to vendors/users

Requirements –

0-3 yrs exp. in handling internal dashboards and being part of operations process
● Excellent communication. Spoken and written communication in hindi and english
● Experience in talking to and resolving user queries over chat/email/call
● Startups experience preferred
● Open to work in any shift
● Excellent listening skills in hindi and english

Job Location: Bangalore
Experience (Years): 0-3 Years

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