Duties and Responsibility

Work in collaboration with our Sr Process consultant.

– Process mapping (current process)

– Provide inputs to his senior about existing process flaws, scope of improvement, Adherence to process, process inefficiency etc.

– Design KRAs for all positions in collaboration with his senior.

– Will be reponsible for creating SOP doc & other process documents.

– Manage transitions of Process with the company.

– Manage implications of Internal Process changes with the external stakeholders.

– Facilitate Change management.

– Ensure adherence to new process across departments, with significant friction experienced by internal and external stake holders.

– Eliminate process bottlenecks.

– Train employees across departments about the vision, objectives, roles and responsibilities, success metrices & individual performance indicators, performance measurement methods,  benchmarks etc.

– Train employees on any new skills which might be required to absorb the process  change.

– Collaborate with our CRM / ERP Software developer to incorporate process requirements in the functionality of the CRM/ ERP tool being developed.

– Throughly test the ERP tool for inefficiency, lack of flexibility,  bugs, etc.

– Work with developer to create exhaustive set of reports required to monitor all performance aspects.

– Analysis and interpret data to suggest further progress changes.

– Create & maintain performance dashboard in spreadsheets till the EPR solution is fully implemented.

– Weekly Vist to our ongoing sites, Client Visits for better understanding of ground realities. 


– MBA from a reputed institute.

– More than 1 year of experience in any role which has exposure to framing of policies, process design & implementation.

– Candidate must be tech savvy & must have good mathematical aptitude, rational thinking, highly curious & attention to detail.

– Past exposure or experience of having worked on ERP / CRM systems will be an added advantage.

– Product Managers can also apply for this position.

– Candidates who have managed teams in BPO, KPO, Software, Engineering services can also apply for  this position.

– The person in this  position will have huge scope for learning & growth within the organization.

Job Location: Mumbai
Experience (Years): 1-3 Years

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