We are looking for a digital product cum business analyst who has domain expertise of consumer durable loan – preferred (else personal loan).
- The incumbent has experience in implementing digital products, solutions, projects, and offerings for retail customers for consumer durable loans in a private banking setup.
- Candidate should be able to generate ideas, product and solution designs for taking consumer durable loan on the digital front ends, research market to know how consumer durable loan is sold on website, online, assisted sales team journeys for existing to the bank and new to bank customers.
- The incumbent would be responsible for product and solution design aspects for the assigned projects, these include ideation, execution and impacting of various ways/means of selling consumer durable loans.
- The incumbent has expertise in creating, acknowledging and impacting business requirements, documentation with the IT team / Technology partners/vendors, review of functional specifications, user test strategy, driving user acceptance testing, sign off coordination as well as user change management.
- Collaborate with internal (like IT team, Business team, enablement teams like credit, risk, customer support) and external stakeholders (like a partner, technology vendors, etc).
- Assisting the implementation with IT and vendor tech teams by formulating detailed requirements, features, ideas, etc. Come up with ideas impacting customer experience – UI / UX, communication.
Experience/ Skillset required:
- 5+ years of experience in digital product, digital banking, IT, Business analyst, techno-functional or project management capacity.
- Implementation of digital projects across channels like web / mobile / tablet which are client-facing digital initiatives for a financial services organization.
- Knowledge of private banking systems, processes, and products like consumer durable loan, consumer finance loans would be an added advantage.
- Experience working with agile methodology. Strong analytical, written and verbal communication skill set and stakeholder engagement capability.