Position Overview:
A QA Engineer is responsible for validating fully functional modules or apps according to the requirements. As part of day-to-day work, A QA Engineer is expected to possess proficient knowledge of Force.com platform and an analytical mindset with a keen eye for detail. A QA Engineer is a self-motivated driven doer who performs the day-to-day, hands on the keyboard testing for projects.

High-Level QA Engineer Responsibilities (+ all responsibilities of a QA):
Own and/or monitor QA workstream for 1-6 Delivery/Client Services/Internal projects (with guidance from QA Lead or QA Manager)Billability of at least 40 hrs per week (Util Target). The resource needs to ensure that assigned hours are utilized on each project. Creation and management of QA test plans and test cases.Support and mentor junior QA resources in test planning.Actively participate in backlog refinement and user story reviews.Facilitate UAT planning and execution of UAT.Delegate QA work and hours to junior QA resources (where applicable).Help the internal Silverline QA team improve processes, tools, methodologies, etc.Direct client interaction and expectation to be able to lead QA calls 
A QA needs to perform the following –
Perform thorough analysis on requirements to determine a test plan i.e. Obtain a deep understanding of the desired functionalityCheck whether the implementation affects current functionality (regression)Evaluate stated requirements before the feature is implemented 
A successful analysis results in the derivation of all possible use cases and the technical approach. A QA engineer should present and discuss the test plan with a QA Lead or QA Manager and finalize the test plan and LOE/ETAs.

A successful analysis results in –
Derivation of all possible use cases Identification of any blockers, challenges or risksAn optimal test plan design based on complex requirementsThorough impact analysis of the planned testingDevelop a test plan based on the requirements and functionality, that covers functional testing (happy-path, negative, boundary/extreme, exploratory), regression, usability, data, integration, smoke/sanity, and performance/load testing. 
A QA engineer must discuss the approach with QA Lead or QA Manager finalize the test plan and LOE/ETAs.
Develop good quality test plans and test cases by Following Silverline-CRM standards/best practices (ex. Test Case Best Practices)Leverage recommended frameworks (ex. Test Case Templates)Write comprehensive test cases validating all possible use cases, Including regression, smoke, and deployment testsPerform thorough testing following a test planRetest all bugs, defects, and feedback issues reportedValidate deployments through smoke/deployment testing Time-bound R&D for any unknown or newer tools or technologiesDeveloping reusable test cases in a project (Regression, Smoke)Mentor, assist and review in junior QA’s test plans Document and create client-specific and client-facing QA test plans  
Follow defined QA processes i.e. Use recommended JIRA processEnsure daily updates to JIRA tickets/test casesStay in compliance with test case review and feedback with leadership 
Facilitate proactive communication with project/product teams i.e.Use all relevant channels i.e. Emails, JIRA, Slack or Zoom meetingsBe in sync with sprint/project/product teams Share your plan of action with QA Lead or QA Manager at the start of your day Sending consolidated DSRs to the entire project team by EOD. Ensure decent overlap/availability in the onshore team’s time zone (whenever required).When on PTO make sure proper handoff occurs and no risks raisedLead client-facing QA calls (feedback triage, QA demos, test plan reviews, etc…) 
Focus on learning & development by Setting OKRs for the quarter in alignment with the Company goals. Constantly perform self-review and identify improvement areas Seek timely assistance from Reporting Managers Actively contribute to knowledge sharing initiatives and help in skill development of peer QA engineers.Enhance skills and capability in usability focused testingPursue and grow to understand of test automation and tools availablePilot new processes and tools

Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
Obtain and maintain Salesforce.com Certified Sales Cloud AND Certified Service Cloud certificates (+ all certifications of a QA Engineer). 
Required Experience, Skills and Qualifications
MUST have – Minimum Bachelor’s Degree in Engineering or Science
MUST have – 3 years of Functional & Non-Functional Testing experience
MUST HAVE – Minimum 3 years of experience with SFDC application testing
MUST HAVE – Minimum 3 years of experience in Software Development Life Cycle
MUST HAVE – Minimum 2 years in IT/Software companies with a multinational footprint
MUST HAVE – Experience working with US based/headquartered companies
Excellent written and verbal communication and interpersonal skills
Optional – SFDC certifications (Administrator, App Builder, Sales Cloud, Service Cloud, etc…)

Experience (Years): 2-5 Years

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