Candidate Requirement:

  • Must be currently as Team Leader into the Quality department for at least 2 years.
  • Must have team handling experience.
  • Must have experience in handling Chat process.

Role and Responsibilities 

  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to minimize error opportunities. 
  • Responsible for conducting process level analysis – root cause analysis, trend analysis, training need analysis for the process, etc. and designed plan of action to minimize the errors/defects. 
  • Initiating activities/projects on the operations floor to enhance productivity with quality. 
  • Designing new templates, dashboard, and matrix to measure team performance. 
  • Arranging mandatory and desirable training for QA’S
  • Training on QMS, data analysis, and Basic quality tools to enhance process improvement ability. 
  • Adhering and meeting the SLA’s and the contractual obligation for the processes operating from all the location. 
  • Management of Process Audits and Business Performance reviews 
  • Excellent communication & interpersonal skills with proven abilities in customer relationship management. 
  • Directly responsible for implementation and maintenance of the company quality system, reporting on the performance of the quality system for review and as a basis for improvement of the quality system.
  • Should have handled a team of QA’s
  • Should be well versed with Excel
  • Willing to work during weekends and night shift

Desired skill sets:

  • Strong analytical skills
  • Strong facilitation skills
  • Customer facing and interaction abilities.
  • Excellent interpersonal and communication skills
  • Ability to conduct end to end process mapping and managing process improvement/process re-engineering
  • Ability to train and conduct workshops
Job Location: Delhi
Experience (Years): 4-9 Years

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