CRM Business Analyst

  • Analyzing the business needs of the clients to help identify business problems and propose solutions.
  • Gathering the Business requirements through interaction and research and defining the project scope. Be the liaison between the Business units, technology teams and support teams.
  • Experience in implementing based solutions is mandatory. Added weightage to candidates with experience in CPQ (Configure-Price-Quote)
  • 5+ years of experience as a Functional Consultant, delivering projects in CRM domain
  • Knowledge of and extensive experience with Sales cloudService CloudMarketing Cloud,Communities, mobility solutions etc.  (Candidates with relevant Salesforce certifications are preferred)
  • Strong understanding of Sales processes like Sales Planning, Quota Setting, Sales Forecasting, Opportunity Pipeline, Territory Planning, Sales Commissions, Quoting
  • Familiarity with Marketing processes like Campaigns and Lead management
  • Experience in areas of Customer Service automation
  • Candidates with experience in CPQ implementations (Product Configurations, Complex Pricing, Quote Management) are highly preferred.
  • Experience with CPQ implementations involving Salesforce CPQ, Apttus, Big Machines, Callidus etc. Will be an added advantage.
  • Able to operate in Agile development methodology

·         Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users


Job Location: Bangalore
Experience (Years): 6 – 10 Years

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