Key Responsibilities : 
Technologist to respond to the incidents / issues reported by Customer predominantly through email Interaction and through voice Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation Provides resolution to customer by investigating Follows

Technical Experience :
Incident management and usage of ITSM, ServiceNow, Siebel and other ticketing tools Knowledge on Application related troubleshooting skills Excellent communication skills, with neutral accent Excellent written communication skills with email etiquettes Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required

Job Location: Pune
Experience (Years): 3-5 Years

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