Duties and Responsibility

§ Service now Implementation Expert should be able to help plan, drive, configure and implement Service Now (SN)

Essentials

§ Experienced in successfully implementing SN for organizations
§ In-depth knowledge of SN modules, table structures, configuration and administration
§ Good knowledge of ITSM/ITIL process and industry best practices
§ Ability to translate business use cases or scenarios into SN configuration

Responsibilities

§ Understand our process and recommend best ways to implement it through SN
§ Educate core group on overall SN capabilities
§ Assist core group and IT team in overall planning and driving SN implementation
§ Provide expert advice on optimal design for SN ensuring scalability and maintainability
§ Guide SN developers on SN configuration. Validate configuration and demo to core group
§ Guide on SN integration with other tools like VSTS, JIRA, monitoring tools
§ Guide on data migration
§ Assist in establishing real time reporting through SN
§ Conduct train the trainer sessions
§ Drive continual improvement to SN based on feedback from practitioners

Job Location: Bangalore
Experience (Years): 5-10 Years
Sub Location: Thanisandra

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