Duties and Responsibility
Experience in configuration, administration and support of Pharma Sourcing and Supply Chain domain specific applications like Smartsource and Kinaxis.
Sound knowledge of key processes, products and services in Pharma scientific affair domain.
Willingness to work in Flexible timings.
Sound problem solving, analytical and troubleshooting skills.
Good knowledge of SDLC / ITIL processes.
Plans, performs, and manages medium complexity production support tasks and activities that require generic knowledge about application and infrastructure support.
Activities include monitoring production systems, initial triaging and troubleshooting, incident, change, problem management, SLAs and ITSM tools.
Works on planning and execution of problem, incidents, production processes, change controls and service requests.
Escalates unresolved issues to respective L3 support team.
Good verbal/written communication skills.