Responsibilities:

  • Responsible for processing all activities related to client benefits plans as set up in TBA, while meeting and exceeding client Service Level Agreements.
  • The Team Member is responsible for developing a superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
  • Consulting Skills, Client Knowledge And Client Service.
  • Prioritizes work as required in order to effectively respond to client needs.
  • Demonstrates a sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion.
  • Ensures knowledge of client plan provisions and supporting documentation is current and updated.
  • Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets.
  • Participates & contributes to daily huddles and status meetings.
  • Ensures on-time and accurate delivery of all tasks as per Service Level Agreements.
  • Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence.
  • Delivers on new/ Adhoc tasks in order to meet client/ internal goals promptly.
  • Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities.
  • Creates/ updates SOP where and when required. Work with other supporting groups to enhance procedures and eliminate wastage.

Required education:

  • Fresher : B.Com, B.A., BBA, BHM (2018/2019).
  • (Except B.Sc. IT, B.Sc. Stats, BCA, Maths, Eco Hons., MCA, BE, B.Tech, Full-time MBA).
  • Experienced- Any Art& Commence can be considered Except BE/BTECH/MCA.

Required Experience:

  •  0 months of 2.5 years of work experience in the back office or similar transaction processing.
  • Good computer operating skills required (MS- Office Applications) with typing Speed of Minimum 25 WPM with 90% Accuracy
  • Should demonstrate good written & verbal communication

Preferred Experience:

Previous experience from Outsourcing and possessing good social skills 

Work Condition:

  • Flexibility to work in 5 pm- 3 am (fixed)shift environment with weekends off
  • Flexibility to occasionally extend work hours to meet business needs
  • Flexibility to move across client teams
  • Willingness to sign a service agreement before every overseas travel /assignment
  • Cab Drop- 3.30am ( Hiring Zone)

Required candidate’s profile:

  • Good communication skills.
  • Logical & Analytical thinking.
  • Flexibility to work.
  • Should have Experienced in Non-voice/ backend/ BPO/Customer service/Transaction Processing related.
  • Fresher 2019 Arts & Science Graduates with no standing backlogs/ Exp in BPO Domain can also apply.
Job Location: Chennai
Experience (Years): 0-2.5 Years

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