- System maintenance and administration of Applications and Software
- Integration with different systems and apps
- Must have knowledge on Microservices
- Should have worked on Production Support at L2 and L3 level
- Knowledge of Site Reliability Engineering and SRE Principles will be good to have
- Should be a technical as well as process-oriented candidate
- Must have working experience on JIRA processes
- Knowledge of monitoring tools, Docker and Kafka is a must
- Should have knowledge on Profiling
- Excellent Debugging and Monitoring skills
- Responsible for daily trouble ticket resolution, client interaction, and customer support via email and video calls
- Responsible for the setup for the Continuous Integration build and deployment for DEV and UAT environments
- Responsible for operational support and problem resolution for application users and internal operations team
- Working knowledge on tools like- Kibana, Instana, graffana and so on
- Have extensive experience working in a variety of project environments
- Good understanding of Enterprise Architecture and Architecture Frameworks
- Have extensive experience in implementing end-to-end SOA based solutions
- Designing the integrated solution architectures including Application Architectures (B2B, B2C), Software Infrastructure and Hardware infrastructure
- Working on high-level project/program plans and detailing the same for managing multiple phases and/or interdependent modules
- Working with the stakeholders to sign-off requirements, identify potential risks, developing strategies for risk mitigation, contingency planning and monitoring the risk mitigation plan
- Managing end-to-end Delivery of projects with cross-functional and geographically spread teams
- Coordinating testing, infrastructure deployment, support activities and ensure the timely deliverables
- Planning and Executing the Knowledge Transfers during various phases of projects, including handover to production support teams
- Identifying, tracking, managing and resolving project issues effectively and efficiently
- Supporting projects during the normalization phase after Go-Live and ensuring the smooth transitions to operations
- Review and implement the processes related to IT Support and Operations before handing over to Support Services
- Provide overall direction, guidance and mentoring to the team
- Team recruitment, induction, and appraisals
- Strong ability to work independently on complex issues
- Collaborate efficiently with internal experts to resolve customer issues quickly
- Candidate Profile: Good Command over English with an ability to resolve customer issues (International). Comfortable working in Night or rotational shifts.
Job Location: Jaipur
Experience (Years): 8-12 Years