Key Product Line: Air Ticketing, Passport and Visa Services, Hotels, Travel Insurance etc.
Roles & Responsibilities:
Receiving calls related to Ticketing, Cancellation, Rescheduling and General Queries for all Domestic & International Airlines from clients.
Assure client satisfaction by maintaining the overall quality of the services that are offered, resulting in profits for the company.
Explore new business opportunities to up-sell the product portfolio with existing clients.
Take initiative and manage personal workload and support the team to ensure clients’ needs are consistently met.
To work within the framework of our ethical and service standards.
Incidental work that may be required to be completed that may be outside the scope of day to day work requirements